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What is the SCARF model?
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How does the SCARF model relate to conflict resolution?
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How can you integrate the SCARF model into your conflict resolution strategies?
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Here’s what else to consider
Conflict resolution is a vital skill for any professional, especially in complex and dynamic environments. However, resolving conflicts can be challenging, as people often have different perspectives, needs, and emotions. How can you approach conflicts in a constructive and respectful way, while also addressing the underlying issues and interests? One possible framework that can help you is the SCARF model, developed by neuroscientist David Rock. In this article, you will learn what the SCARF model is, how it relates to conflict resolution, and how you can integrate it into your conflict resolution strategies.
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- Georgia Hale SR Lead Process Analyst @ Lumen Technologies | Organizational Development LeaderCo Chair - SOMOS
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1 What is the SCARF model?
The SCARF model is an acronym that stands for five domains of human social experience: Status, Certainty, Autonomy, Relatedness, and Fairness. These domains are based on the idea that the brain perceives social threats and rewards in a similar way as physical ones, and that they can trigger either a fight-or-flight response or a collaborative and creative one. The SCARF model suggests that by understanding and addressing these domains, you can influence how people feel and behave in social situations, such as conflicts.
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- Georgia Hale SR Lead Process Analyst @ Lumen Technologies | Organizational Development LeaderCo Chair - SOMOS
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See AlsoThe SCARF Model by David Rock, explained | A framework for leading others + change management — BiteSize LearningUnleash the Power of the SCARF Model for Effective Leadership and CoachingUse the SCARF Model to Understand Our Individual TriggersUnderstanding the Four Cs of Global Real Estate NegotiationsAn additional thought is cultural awareness as we are all brought up differently and taught safety/value differently. Therefore, understanding your own assumptions is somewhere to start then it will help you in being open in the conversations where conflict can arise.
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2 How does the SCARF model relate to conflict resolution?
Conflicts often arise when one or more of the SCARF domains are threatened or violated by someone else's actions or words. For example, if you feel that your status is lowered by someone's criticism, you might react defensively or aggressively. If you feel that your certainty is reduced by a sudden change, you might resist or avoid it. If you feel that your autonomy is constrained by someone's micromanagement, you might rebel or withdraw. If you feel that your relatedness is compromised by someone's distrust, you might isolate or exclude them. If you feel that your fairness is violated by someone's bias, you might protest or retaliate. These reactions can escalate the conflict and damage the relationship.
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- Georgia Hale SR Lead Process Analyst @ Lumen Technologies | Organizational Development LeaderCo Chair - SOMOS
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There is also the perceived value that the hierarchy creates based on who is talking/creating or changing things the way the manager/system wants. This causes people to stop sharing ideas because they perceive their ideas are no longer valued.
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3 How can you integrate the SCARF model into your conflict resolution strategies?
The SCARF model can help you integrate key principles and practices into your conflict resolution strategies. Empathy is essential to understand and acknowledge the other person's feelings and needs. Show curiosity by asking open-ended questions, and actively listen to the answers without making assumptions or judgments. Provide constructive and respectful feedback, focusing on the behavior and impact rather than the person or intention. Explore options for resolving the conflict together, looking for win-win solutions. Lastly, reach a clear, realistic, and fair agreement that both parties understand, document if necessary, and follow up on actions and outcomes. Integrating this model into your strategies can improve communication, collaboration, and trust with others while creating positive and lasting outcomes.
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- Raji Ramanan SHRM-SCP™,CHRE, GPHR, Global HR Leader I ICF certified Executive Leadership Coach I Career Accelerator I OD Consultant I Team Effectiveness Facilitator
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conflict resolution is also based on the assumption that conflict is not bad or unhealthy... it brings some good outcomes and helps us keep away from complacency
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4 Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
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- Georgia Hale SR Lead Process Analyst @ Lumen Technologies | Organizational Development LeaderCo Chair - SOMOS
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Conflict resolution happens well if we are open about who we are and are willing to acknowledge our mistakes. Recently a team member worked on a temporary solution with various leadership, then the next day their leadership changed all the agreements. Essentially undermining the person who had taken the initiative to get teams on board. No apology ever came for this or acknowledgement of what happened. Now the team is splintered with people looking for new work. Leadership needs to own their creation of conflict and apologize.
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