Prisoners may only make calls out and cannot receive calls. Prisoners can make collect calls or buy a phone card using their commissary account. Access to "collect call only" phones are generally available from 7:00 am to 9:30 pm. There may be circ*mstances affecting prisoner phone availability including: prisoner housing area, prisoner classification and other unforeseen operational issues. These extenuating circ*mstances can affect prisoner phone access times. Cell phones can accept collect calls by setting up a pre-paid phone account. Pre-paid phone accounts can be set up at https://web.connectnetwork.com/ or by calling 1-877-650-4249.
***Import Information*** We have been made aware of an imitation website posing as our new phone provider GLOBAL TEL LINK (GTL). Please be aware the website GLOBALTEL.NET is not associated with GLOBAL TEL LINK (GTL) or the Salt Lake County Sheriff’s Office.
Accounts and funds set up through GLOBALTEL.NET cannot be used for prisoners housed at the Salt Lake County Jail.
Telephone Rules and Regulations
- Prisoners will normally have access to housing area phones from 0700 to 2130. Phone calls are limited to 15 minutes (30 minutes if using a TDD machine). Prisoners cannot bill or transfer these calls to a third party. Any attempt to do so may result in termination of the call.
- TDD Machines are available for the hearing impaired. Requests for access to the machine may be submitted to the Housing Unit Officer on a “Prisoner Request Form.”
- If using a TDD machine, a list of the telephone numbers must be submitted with the request in order to activate the 30 minute limit for the TDD machine.
- The Jails will not place or accept phone calls for prisoners.
- Prisoners will use housing area telephones to contact attorneys and courts.
- The Jail may monitor and/or record telephone calls, except those made to a prisoner's attorney.
- Prisoners will not contact or attempt to contact victims or witnesses in any of their cases or cases involving other prisoners.
- Telephone harassment, including repeated, unwanted, threatening, or solicitous telephone use is prohibited. Telephone harassment is a crime and may result in criminal charges and/or disciplinary action.
- It is a crime to contact any petitioner or person listed in a protective or no-contact order.
- Any excessively loud, abusive, threatening or obscene language may result in the immediate termination of telephone calls and may be grounds for disciplinary action.
- Prisoners will not make telephone calls for other prisoners or solicit them to make telephone calls on their behalf. Doing so may result in disciplinary action.
